Returns

If something isn’t right with your order, please contact us at sales@beyond62.co.uk. Include your order number or other proof of purchase so we can help.

30-day returns

You can request a change-of-mind return within 30 days of receiving your print or calendar. Please send it back within 14 days of notifying us.

Under our voluntary returns policy, items must be unused and undamaged. Calendars must not have been written in, and prints must not have been mounted or altered. Please use the original protective packaging where possible, or suitable alternative packaging to protect the item during its return.

These conditions do not limit your statutory cancellation rights or your rights where an item is faulty, damaged or not as described.

Our prints and calendars feature standard designs and are not personalised. They are not excluded from returns simply because they are printed after you place your order.

How to arrange a return

Email sales@beyond62.co.uk with your order number and the items you wish to return. We’ll provide the return address and instructions.

Please contact us before posting anything so we can direct it to the correct address. Do not send returns to the production or sender address printed on your parcel. You do not need our approval to exercise a statutory right to cancel.

For change-of-mind returns, you are responsible for return postage. We recommend keeping proof of postage.

If your item is faulty, damaged or incorrect, we will cover any necessary return postage.

Damaged, faulty or incorrect items

Please contact us as soon as you discover a problem. Where possible, include clear photographs of the item, the issue, the packaging and the shipping label.

We’ll review the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with your legal rights. We’ll confirm whether the item needs to be returned.

Please keep the item and packaging while we investigate. Asking you to report problems promptly does not limit your statutory rights.

Refunds

We’ll email you when your return has been processed. Refunds will be issued to your original payment method.

For eligible returns under our voluntary policy, we’ll issue the refund within 14 calendar days of receiving the returned goods. Where the law requires an earlier refund, we will meet that deadline.

Original delivery charges are refundable where required by law. For other change-of-mind returns under our voluntary policy, original delivery charges are not refunded.

Your bank or payment provider may take additional time to display the refund. If you have not received it within 10 business days of our refund confirmation, please contact sales@beyond62.co.uk.